Fast Food Franchise Request Routing
Automated request routing system that analyzes incoming emails and forwards them directly to appropriate franchisees.
The problem
A rapidly growing national franchise brand struggled to handle incoming requests from across the country. Customer emails from catering inquiries to complaints were all routed manually by head office staff, causing delays and missed opportunities.
What we built
We built an automated request routing system that analyzed incoming emails and forwarded them directly to the appropriate franchisee based on location and request type. The system also provided real-time notifications to franchise owners.
Results
Reduced manual routing workload by 80%, improved customer response times, and increased visibility for franchisees handling customer interactions.
Email hello@fordea.io and we'll talk it through.